Studio and Enterprise workspaces can send every Cutvey email (client invites, sign-in codes, proposals, invoices, call sheets) from their own domain. Three DNS records, one verify button. About fifteen minutes, most of it waiting on DNS.
By default, workspace email sends from Cutvey's domain. With an email domain connected, your clients see mail from notifications@mail.yourstudio.com with your studio's name as the sender, and replies go straight to your real inbox. Combined with a custom portal domain, the software behind your studio becomes completely invisible.
Both work. A subdomain like mail.yourstudio.com is the safe default: your automated mail builds its own sending reputation, fully separate from your personal email. Your main domain (yourstudio.com) is also allowed, and it lets you send as a real-looking address like you@yourstudio.com. The tradeoff is that automated mail then shares your domain's reputation with your regular email, so a rough patch on one can nudge the other. Either way, the DNS records Cutvey asks for live on their own names and never touch the records your email provider set up; your inbox keeps working exactly as before.
Pick mail.yourstudio.com (recommended) or yourstudio.com; just do not reuse the subdomain your portal runs on. Then set the workspace default sender, the small field next to the domain. Important: do not put your own name here. The default sender is the shared address used for automated mail and for every teammate who does not have a personal address. If you set it to your name, your editors' and producers' emails would go out as you. Leave it as notifications, or something neutral like hello or studio.
Personal sending identities live in Settings, then Team. Once your domain is verified, each member gets a small "sends as" field under their email. Put your name (say, vipul) next to YOUR name and your proposals and messages send as you@yourstudio.com, with replies straight to your inbox. Teammates without their own entry send from the neutral default, never as you, and replies to their mail go to them. This is owner-controlled on purpose: nobody can pick their own sender identity.
Go to Settings, then Integrations, and find the Email domain card (right under Custom domain). Enter your domain and the default sender and save. Cutvey registers it with our email infrastructure and the card immediately shows the exact DNS records you need, each with a copy button. There are usually three: a DKIM TXT record (a long one; copy it, do not retype it), an SPF TXT record, and an MX record used for bounce handling. The MX record lives on its own bounce-handling subdomain and has no effect on where your normal email arrives.
At your registrar or DNS provider (GoDaddy, Cloudflare, Namecheap, DreamHost, Squarespace), add each record exactly as shown on the card. Two host-specific notes: some providers want just the subdomain part in the Name field (send.mail rather than send.mail.yourstudio.com); if a record refuses to save, try the short form. On Cloudflare, TXT and MX records are always DNS only, so there is no proxy setting to worry about here.
Back on the card, click Verify DNS. If the records have propagated, the badge flips to Live and every email from that moment on sends from your domain. If it does not verify, wait 15 to 60 minutes and try again. The card shows per-record status, so you can see exactly which one is still missing.
Automatic fallback. If your domain is ever unverified (you are mid-setup, or a record got deleted months later), Cutvey quietly sends from its own domain instead. Your email never stops working.
Replies always reach a person. Whoever triggered the email is the Reply-To: your mail replies to you, a producer's mail replies to them, and automated mail replies to the workspace owner. Nothing dead-ends at a robot.
The first few days. Brand-new sending domains have no reputation yet, so the very first emails may land in spam at strict receivers. Volumes here are small and this settles quickly; asking your first recipient to mark the message "not spam" speeds it up.
Switching back. Clear the field and save. Mail returns to Cutvey's sender instantly.
Stuck? Contact support with a screenshot of your DNS records and of the Email domain card; we will spot the mismatch quickly.