This policy applies to everything Cutvey LLC makes: the Cutvey Service at app.cutvey.com and any custom domain pointed at it, every application we publish (the current list is on our app page), our APIs and integrations, and our websites. We call all of that "Cutvey" in this policy. New products join this policy when we release them, without a new version of it.
It applies to everyone: account holders, the people they invite into a workspace, clients and crew who use a link, and anyone using our APIs.
It is part of the Terms of Service and of each app's license agreement. Breaking it can get your content removed, your access suspended, or your account terminated, and in serious cases reported to law enforcement.
The short version: do not use Cutvey to break the law, to hurt people, to attack our systems, or to abuse the people who trust you with a link.
Do not use Cutvey to plan, carry out, promote or store anything that is illegal under United States federal law, under the law of the place where you are, or under the law of the place where you are directing the activity. That includes fraud, money laundering, unlicensed gambling, trafficking in drugs, weapons, wildlife or people, distributing stolen goods or stolen data, and evading sanctions or export controls.
Do not upload or share content that infringes someone else's copyright, trademark, patent, trade secret, privacy or publicity rights. If you did not shoot it, license it or get a release for it, do not distribute it through Cutvey. Copyright complaints are handled under our Copyright and Content Complaints Policy.
Absolute rule, no exceptions, no warnings. Do not upload, store, generate, transmit, request or link to any material that sexually exploits or endangers a child, including images or video of a minor, AI generated depictions of a minor, and content that sexualizes a minor in any way.
If we find it, we terminate the account immediately, without notice, preserve the evidence, report it to the National Center for Missing and Exploited Children (NCMEC) as United States law requires, and cooperate fully with law enforcement. There is no appeal and no refund.
If you become aware of this material anywhere in Cutvey, report it immediately to [email protected] with "URGENT CSAM" in the subject line.
Related and equally prohibited: sexual content involving anyone who has not consented, non consensual intimate imagery of any age, material that sexualizes real people through deepfakes, and content that records or facilitates sexual violence.
If an intimate image of you is on Cutvey and you did not consent to it being shared, you do not have to use the process above and you do not have to prove you own the footage. Email [email protected] with NCII in the subject line. The Copyright and Content Complaints Policy sets out what we do, and we act within 48 hours of a valid request.
Do not use Cutvey to harass, threaten, stalk, dox or intimidate anyone, to publish material that a court has found defamatory or that is obviously and seriously defamatory on its face, to incite violence, or to attack people because of race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, age or veteran status. This applies to content you upload, comments you leave on review links, messages you send through our email features, and how you speak to our support staff.
Do not impersonate another person or organization, or misrepresent your affiliation with anyone.
Synthetic and altered media. Do not use Cutvey to store, review or deliver footage, audio or images that show a real, identifiable person saying or doing something they did not, unless that person has given permission for that specific use, or the context makes it unmistakably clear that it is not real. This covers synthetic performances, face and body replacement, and voice cloning of talent, crew or anyone else, however it was made and whatever tool made it, including tools that are nothing to do with us.
Synthetic likeness and voice. Do not use Cutvey to create, store or deliver a synthetic recreation of a real person's voice or likeness without that person's specific, informed, written consent covering that use, obtained separately from an ordinary appearance release. Where the person is a performer, the consent must describe the synthetic use in reasonably specific terms, as the law of several states now requires. Do not treat a release collected through Cutvey as evidence of a consent it does not cover. If you believe your own voice or likeness has been used this way, the Copyright and Content Complaints Policy tells you how to report it.
Do not:
Section 4 tells you never to test our systems. This section is the exception, and without it the rest of this section would be worth nothing.
The bullets in Section 4 about probing, scanning or testing a system, about breaching an authentication or security measure, about reaching a part of our infrastructure you were not given access to, and about reverse engineering do not apply to good faith security research that follows this section. We welcome those reports. This section covers our websites, the Service and our native apps alike, it overrides the equivalent restriction in each app's license agreement, and it is the only authorization to test our systems that we give anyone.
The rules. Email [email protected] with SECURITY in the subject line. Then:
If you see someone else's data by accident, which is what a real authorization bug produces, stop at once, do not save or share it, tell us immediately, and delete what you have. Doing that keeps you inside this safe harbor.
What we promise. Research that follows these rules is authorized by us. We will not bring or support a claim against you for it under any of the following:
If a third party brings one, we will make clear that the activity was authorized. We acknowledge a report within 2 business days, tell you our assessment within 10, and keep you updated until it is fixed. We will credit you when we fix it, if you want that.
What we do not do. We do not run a paid bug bounty and we do not pay rewards. If you are unsure whether something is in scope, ask us first, at [email protected] with SECURITY in the subject line.
Testing your own workspace is a different thing. A customer who wants to run a penetration test against its own workspace asks us first, at least 10 business days beforehand, and waits for our written agreement. Section 23 of the Terms of Service sets out the conditions and we will not unreasonably withhold agreement. Testing your own workspace without that agreement is not covered by this section.
Do not crawl, scrape, index, harvest, or bulk download from Cutvey by any automated means, other than through our documented API within its published rate limits and with your own key. Do not use headless browsers, screen scrapers, or credential sharing to get around API limits. Do not extract another workspace's data, and do not compile personal information from Cutvey into a separate database.
Cutvey's email features exist so you can talk to your own clients, crew and leads. They are not a bulk marketing platform.
Do not:
You are responsible for complying with the US CAN-SPAM Act, Canada's Anti Spam Legislation, the EU and UK e-privacy rules and GDPR, and any other law that applies to your messages. If your sending produces high complaint or bounce rates, or harms the reputation of our sending infrastructure, we may throttle or disable your sending immediately.
Engagement tracking. Cutvey tells you when a recipient opens an email or views a document. Telling your recipients that you track this, and getting their consent where the law requires it, is your responsibility. You can turn tracking off for your workspace, and off for an individual message, from the sending screen; if you cannot find the control or it does not work, email [email protected] and we will turn it off for your workspace.
No text messages or calls. Cutvey has no SMS, voice or automated calling feature. Do not use any part of Cutvey, including an integration you connect, to send text messages or make calls in a way that would attribute them to us. If we ever add a messaging feature, this section will apply to it in the same way it applies to email.
Do not work around limits. Specifically, do not:
Do not use Cutvey to build a competing product. That includes systematically copying our interface, workflows, templates, data model or output; scraping our product to train a model; or signing up on behalf of a competitor to do any of that.
This does not stop you talking about us. You may always publish your honest opinion of Cutvey, review it, compare it to other products, post screenshots of your own workspace, and say whatever you truthfully think, good or bad. Nothing in this policy or in our Terms restricts that, and we will never ask you to take down an honest review. Nothing here stops you from making truthful, lawful comparisons between Cutvey and other products, or from exercising a right the law gives you that cannot be excluded by contract.
Cutvey is production software for creative businesses. Do not use it, or any output from it, where a failure, delay, inaccuracy or unavailability could cause death, personal injury, or severe environmental or property damage. That includes emergency services and dispatch, medical diagnosis or devices, aircraft, vessel or vehicle control, nuclear or industrial control systems, and life support.
Do not treat a reading, a simulation or a calculation from any Cutvey app as accurate enough for a safety decision, a compliance measurement, or a legally required measurement. Our measurement and simulation features are approximations for creative work, not instruments.
Do not use AI features to make a decision that has a legal or similarly significant effect on a person (hiring, firing, credit, housing, insurance, benefits) without a human reviewing it.
Plan allowances are set so that a normal production business never thinks about them. What we ask in return:
How we enforce this. Your plan's published allowances are the limits that bind you. Your allowances for storage, AI usage, email sending, seats and API calls are on our pricing page and in Settings, then Plan and Billing, which is where the number that binds you is stated. If your usage goes materially beyond them, or beyond what a production business of your size would ordinarily use, we will contact you, tell you what we are seeing, and give you at least 14 days to bring it back or buy an add on before we throttle or disable anything. We will act faster only where the usage is destabilizing the service for other customers, and then only as narrowly as the problem requires.
Links you send are bearer links: anyone holding one can use it.
If you send them: only send a link to someone entitled to see what is behind it, use expiry, passcodes and revocation where they are offered, and revoke a link as soon as it should no longer work. Do not put third party confidential material behind a link without permission.
If you receive one: use it only for the purpose the sender gave it to you. Do not forward it to people the sender did not intend. Do not re-upload, publish or redistribute the content behind it, and do not make a copy of it (including by screen recording or download) for any purpose other than the review or approval the sender asked you for. Do not attempt to enumerate, guess or brute force other links, and do not try to reach anything except what you were shown. Copying or sharing a client's unreleased footage without permission is a copyright problem for you, not for us.
If you invite team members, crew, clients or contractors into your workspace, their behavior on Cutvey is your responsibility to the extent set out in Section 5 of the Terms of Service. Make sure they know this policy applies to them. Remove access promptly when someone leaves.
You are also responsible for having the right to put other people's personal information into Cutvey, and for handling it in line with the privacy law that applies to you.
Health and education records. Cutvey is not designed to hold protected health information or student records, we are not a HIPAA business associate, we do not sign business associate agreements, and we are not a school official under FERPA. Do not use Cutvey as the record system for either. Footage from a healthcare or school shoot that happens to show a patient or a student is ordinary production content, and getting the consent and the authorization for it is yours. Section 21 of the Terms of Service says the same thing at more length.
Age. You must be at least 18 to hold a Cutvey account or to sign a document through Cutvey. Our native apps are not directed at children, and where an app is available to people under 18, the minimum age is the one stated on that app's App Store listing and in its license agreement.
Report anything that breaks this policy to [email protected]. Use these subject lines so it reaches the right place fast:
URGENT CSAM for child sexual abuse material (we act immediately, at any hour)NCII for an intimate image of you shared without your consent (we act within 48 hours of a valid request)SECURITY for a vulnerability or an active attackURGENT LINK for a link sent to the wrong person that needs to be killed nowABUSE for spam, harassment, phishing or misuse of linksNOTICE for content you believe is illegal, wherever you are, including a synthetic replica of your voice or likenessDMCA for copyright under the United States process, and see the Copyright and Content Complaints Policy for what a notice needsACCESS for an accessibility barrier in any Cutvey productLEGAL HOLD if you are a customer who needs us to stop the deletion of your own workspacePRESERVE if you are not a customer and you want us to hold specific material while you obtain an orderBEREAVEMENT to tell us that the sole owner of a workspace has died or lost capacityAPPEAL to challenge something we didPlease include the URL or link involved, what you saw, and how to reproduce it. We confirm receipt of every report and we read every one. Section 21A and Section 22 of the Terms of Service explain what we can and cannot do with a PRESERVE or a LEGAL HOLD request.
We investigate reports and signals of abuse. Depending on what we find, we may:
We aim to give notice and a chance to fix things first, and we use the narrowest measure that solves the problem, with regard to everyone's rights including freedom of expression.
We act immediately and without notice in any of these cases:
Where our payment provider requires it, or where we believe in good faith that a workspace is being used for fraud, sanctions evasion or money laundering, we may tell that provider what we have seen.
We tell you what we did and why. Whenever we remove content, restrict a link, or suspend or terminate an account, we tell the affected account holder what we did, why, what information we relied on, whether we used automated means, and how to challenge it, including by going to a court or a consumer authority where they live. If you think we got it wrong, email [email protected] with APPEAL in the subject line. A person reviews every appeal, and we answer within 14 days.
Refunds on termination. If we terminate your account for breaching this policy, we refund the unused part of any fee you have already paid for a period after the termination date, less any amount you owe us and less any loss we have actually suffered because of the breach, and Section 34 of the Terms of Service also gives you a review and a reinstatement right. We do not refund where we terminate for child sexual abuse material, for fraud, or for an attack on the security or integrity of the Service or another user, and in those cases we may also recover the loss caused. We also cannot pay a refund where sanctions law prohibits us from paying you, as Section 32 of the Terms of Service explains; in that case the money is held, not forfeited.
We may preserve and disclose content and account records where we believe in good faith that it is necessary to comply with law, to enforce this policy, or to protect the rights, property or safety of Cutvey, our users or the public.
Changes to this policy. The current version is always at https://cutvey.com/legal/aup, with an effective date at the top. When this policy changes, the version it replaces will be kept at https://cutvey.com/legal/archive. Before a change that adds a new prohibition or makes an existing one broader takes effect for you, we will give you at least 30 days' notice by email or by prominent notice in the product, and you may cancel under Section 8 of the Terms of Service if you do not agree. Changes that only clarify wording, correct an error, or add examples of conduct already prohibited take effect when posted. We will not apply a change to conduct that happened before the change took effect.
Cutvey LLC 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA [email protected] (one address for sales, support, privacy, legal and copyright)