If a payment to Cutvey fails

Cards expire and banks say no sometimes. If your Cutvey payment fails, we tell you right away and give you time to fix it.

Fix it

1. Open Settings > Plan & Billing.
2. Press Update payment method and add a card that works.

The moment a payment goes through, everything continues as normal.

What happens if it is not fixed

• Straight away: the owner gets an email saying the payment did not go through.
• After 3 days (7 days on an annual plan): the workspace pauses until the payment is made. Your work is safe, just locked.
• Day 14: a reminder email.
• Day 30: the subscription is canceled. Your work is then kept for 30 more days before it is deleted.

Your clients

Payments your clients make to you go to your own Stripe account, so they are separate from your Cutvey subscription. See Connect Stripe.

If you think a charge is wrong, talk to a person and we will look at it with you.