Refund, void or write off an invoice

Three ways to fix an invoice, each for a different moment. All three are on the invoice's page and each asks for a reason, which is for your books and never shown to the client.

Refund a payment

Use this when the client has paid and you are sending money back. Press Refund on the invoice.

• Refund through Stripe: for a card payment. It sends the money back to the client's card or account from your Stripe account and emails them a refund receipt. Enter a smaller amount to refund part of it. It pays back the invoice first, so a tip on the same payment stays in place; to give a tip back, refund it in Stripe. A card fee goes back with the refund: Cutvey adds all of the fee to a full refund, and its share to a part refund.
• Record a refund you sent: for money paid outside Stripe, like a bank transfer. Cutvey cannot send that money back, so send it yourself first, then record it here so the invoice and your books agree.

You can never refund more than was collected.

Void an invoice

Use this when an invoice was sent by mistake or the job changed, and nothing has been paid on it. Press Void invoice.

The client's link then says the invoice was voided and nothing is due. Voiding cannot be undone. An invoice with a payment on it cannot be voided: refund it instead.

Write off the balance

Use this when part of an invoice was paid and the rest will not come. Press Write off the balance.

What was collected stays. The rest is no longer asked for, reminders and late fees stop, and the invoice reads paid with the written-off amount printed on it. Only a part-paid invoice can be written off; for one with nothing paid, void it.

Which one to use